Frequently Asked Questions (FAQ)
About Interpretation and Support System
A1. Yes, online interpretation services are available for online counseling and pre/post-treatment support. Remote interpretation ensures continuous support from before travel to after treatment.
A2. No problem. Our interpreters will provide full support for those who don't speak Japanese. We clearly explain the treatment and examination details to ensure a worry-free experience.
A3. Currently, Japanese, English, and Chinese are supported.
About Personal Information and Privacy
A1. We do not share patient information with other medical institutions without the patient's consent. However, if the patient wishes to receive treatment at another institution or if coordination between institutions is necessary, we may share information after obtaining the patient’s prior consent.
A2. We strictly manage personal information and protect it using the latest security technologies. Medical data is stored in an encrypted database to prevent leakage to third parties. Personal information is handled appropriately in accordance with Japan’s Personal Information Protection Law.
A3. The privacy policy is available on a dedicated page on our website and can be accessed at any time.
Company information
Please be advised that blue elephant LLC assumes no responsibility for the treatment or surgical information provided by registered medical institutions, or for any transactions that arise between users and medical institutions. Thank you for your understanding.